They are always nice and try to do everything they can to help.
Have you ever been to a place and ask a question and Bam the people jumped on the answer and we're able to take care of you in a matter of minutes? That's the experience I got here. My mother has recently passed and I came in needing flowers. I was in and out in less than 15 minutes and they made me feel like I wasn't under a lot of pressure and that they will really understood and we're being respectful of the situation. The prices were outstanding. The service was outstanding. I cannot say enough good things about this establishment. Thank you for making a very difficult time in my life easier.
Bottom line - I don't think it's unreasonable to say that I will not be returning to this location for any future orders.
My experience with this store has left me pretty frustrated. I put in an order and scheduled to pick it up the next evening. The item I ordered showcased Sunflowers among an assortment of other types.
First off I should have known there would be issues when it took the two workers approximately 10 minutes to find my order in the back. It felt like the communication between shifts was a bit lacking.
Finally they found my arrangement and unfortunately the main draw (the Sunflowers) were removed because the only ones they had were dying. I understand this is a possibility when ordering flowers. However, contacting me prior to making this decision seems like a pretty common sense type thing. If someone would have reached out to me and explained the situation most of this could have been avoided. I ended up just requesting a refund because the whole reason I ordered this arrangement was for those Sunflowers.
I also have yet to receive the email they told me was coming as proof of the refund. I'm hoping that's just an oversight and I'll get my money back promptly. Something tells me that may not be the case though... we'll see.
Knowing the Ozment family and working with Leah Snyder has been absolutely pleasurable. They do a fantastic job of taking care of me when I call in and place orders. Everyone is professional, helpful and willing to go the extra mile when asked. They will always be my florist of choice and the only place I will call.
I'm extremely disappointed in the professionalism of this store. I had an interaction with an employee several weeks ago where she argued with me about a purchase I was making, that I had made at this store AND the Whitehall store several times before. She was texting and calling other stores to try to find someone who would agree with her it was pretty ridiculous... And refused to sell me the items until someone texted her back. Today, however sealed the deal. I showed up at 7:30 a.m. and the store was not open yet. I waited for 15 minutes before someone showed up. When the girl opened the door, she greeted me as I got out of my car and walked in. No apology for the wait Or acknowledgement even that they opened late. It was super unprofessional. I will be going to the Whitehall store from here on out, Joe is amazing
Flowerama Florist Reynoldsburg is a US Florist based in Reynoldsburg, Ohio. Flowerama Florist Reynoldsburg is located at 6311 E Main St, Reynoldsburg, OH 43068, USA.
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