I have been a loyal Ashley Furniture customer for some time now. I have furnished my living room, three bedrooms and kitchen w/ Ashley Furniture. I now decide to furnish the last bedroom in my house; I go to the store ready to pay as I have looked online & knew exactly what I wanted to find out they do not waive the delivery fee any longer according to the gentleman. Like I said previously I practically furnished my entire home here, all at separate occasions & never paid a delivery fee. That's perfectly fine that you lost business and a sale. I didn't do research cause Ashley has just done me right from the beginning. I looked around and found that other places had similar if not the same exact things I wanted at Ashley for a cheaper price and waived delivery fee. I will be spending my money there this weekend. It was nice doing business Ashley, but not again!
I would like to rate my furniture but since it has been almost a month and I still don't have it I can't. Instead I will rate the horrible customer service and knowledge of the people working at this store. I went in and ordered and couch and matching chair and they set the delivery up for 21 days later since that is when it would be available. The night before the delivery I sell my current furniture as I live in an apartment and have no place to store it or use it as spare if need be. They delivery guys show up with a couch and chair that I did not buy and say their order is completely different than what's on my receipt. I call the lady who sold me the furniture and she said they don't make the couch she sold me anymore and I could have the showroom couch for no discount or anything. She then calls me back 4 hours later and says they do make the couch and chair and it will be available in another two weeks. So now I have no furniture for 2 weeks because they have absolutely no idea what the hell they are doing. And all I got was an I'm sorry. So I will pay off the furniture I bought (if I ever actually get it) and then I will never do business with them again! My previous living room and my entire bedroom is furnished by Ashley so they just lost a loyal customer and I recommend going to Value City. They are much better and actually know what they have and what they are doing.
Visited Ashley Homestore for the first time last weekend with my husband. We were greeted immediately by Ricky Bell, as we walked in the door. He was very nice, friendly, and very knowledgeable . We appreciated his time and even though we didn't purchase anything, we will definitely go back again and ask if he's available, when we do decide to purchase.
Great customer service. Great holiday pricing, I bought a new bed and bedroom set. Delivery was fast and very professional. I would recommend Ashley Home Store over anyone!
I had my 3rd set if furniture delivered last week. In that order were 2 bar stools. They came damaged. I asked for customer service to call me. They called the following day and scheduled a replacement for today. They confirmed the time would be between 3:30-5:30 today. At 5:33 when no one had been here yet I called customer service. I was told they were running behind and they would now be here between 7:00-8:00. At 8:00 with still no delivery and NO phone calls to me they tell me it's now too late and they aren't coming! I wasted 5 hours waiting and not one person called me! I had to call THEM twice! Jared the delivery supervisor told me several drivers were sick and called off and they ran behind. Really.....no one knew this at 5:30? Or at 7:00? He was very nice and said he would reschedule my delivery for tomorrow or the next day. And give me a $100 credit. All I ask is that someone could have cared enough to call me. I wouldn't have been as upset about rescheduling if they had the courtesy to call me in advance. I love their furniture and have never had an issue until today. Their customer service dept needs help.
Ashley Homestore is a US Furniture Store based in Reynoldsburg, Ohio. Ashley Homestore is located at 2800 Brice Rd, Reynoldsburg, OH 43068, USA.
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